A free Google Doc you copy to your Drive and run with your team in 30 minutes. Decide how visitors should feel, spot the silent signals, and give your front desk what it needs to notice them.
Free · Google Doc you copy to your own Drive · One email per week from me after that, unsubscribe anytime. Privacy policy.
Silent judges don't tap the smiley faces or stop at the desk. They feel out of place, leave a little early, and quietly cross you off their list.
The only people who can see them work at your front desk. But they can only do it if management has told them what to look for, and given them the time and freedom to act.
Write down how you want visitors to feel when they walk in, while they visit, and when they leave. Then name what in your space works against it, and who decided it.
A ready list of the signals silent judges give, what they might mean, and what the front desk can do. Your team crosses out, adds their own, and owns the list.
Seven "yes or not yet" questions on time, priorities, freedom and motivation. Every "not yet" is a task for management, not for the front desk.
One extra column in your shift log, and a 15-minute monthly one-to-one built on three questions. No new tool to learn.
Ready to notice the visitors who say nothing?
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